We provide end-to-end asset lifecycle support, including:

• Preventive and corrective maintenance
• Instrument onboarding, decommissioning, and relocation
• Capital planning and asset rationalization
• KPI tracking and supplier performance management
• Service contract consolidation across vendors

Your team doesn't have to chase down service reps, hunt for inventory, or second-guess CapEx decisions. OneSource solves for:

• Lack of inventory visibility and utilization tracking
• Inefficient service delivery and long response times
• Poor data integration across labs, systems, and vendors
• Unclear ROI on existing equipment

Our real-time dashboards let you drill into global and site-level asset performance, including:

• Asset density and location heatmaps
• Service request history and spend trends
• Utilization metrics tied to injection throughput, downtime, and age
• Global benchmarking by region, model, and lab type

OneSource multi-vendor service engineers reduce instrument downtime

OneSource customers have seen approximately 70% reductions in downtime. On-site certified engineers ensure timely periodic maintenance that catches problems before they cause failures. Having OneSource engineers on-site means faster triage of reported issues often resulting in same day return to service eliminating further downtime waiting for OEM service visits.

Through our multi-lingual web portal and mobile app, you can:

• Submit and track service requests
• Review service history
• Monitor downtime trends
• Benchmark performance
• Scan and log instruments in seconds

With Asset Genius™, we collect usage data directly from instruments (regardless of vendor), overlaying that with service history and throughput to help you:

• Identify underused or failing assets
• Plan purchases or decommissions
• Optimize floor space and maintenance costs
• Improve overall lab efficiency

From classroom learning to onsite or online sessions, we offer training programs to ensure your team gets the most from their equipment. This improves consistency, uptime, and confidence across your lab.

Whether you're moving across the hall or across the globe, OneSource makes lab relocations efficient, compliant, and stress-free. Our dedicated relocation specialists coordinate every detail of your move from decommissioning and transportation to setup, calibration, and requalification. This allows your team to stay focused on the science and not the logistics.

We manage:

• End-to-end planning with risk assessments, timelines, and contingency strategies
• Decommissioning, packaging, and transportation of sensitive and high-value equipment
• Reinstallation, calibration, and compliance testing at your new site
• Vendor coordination to eliminate bottlenecks and confusion
• Documentation and validation for regulated environments (GxP, FDA, etc.)

You’ll have a single point of contact and full transparency throughout the move, ensuring instruments are up and running on schedule, without unexpected surprises.